Terms of service
These Terms and Conditions (“Terms”) govern your access to, use of, and purchase from the website operated by The Little Market Bunch Pty Ltd (ABN 85 645 783 642) trading as The Little Market Bunch (“The Little Market Bunch”, “we”, “us”, “our”).
By using our website, placing an order, or interacting with our services, you agree to these Terms and all policies referenced herein, including our Privacy Policy, Refunds Policy, Delivery Policy, and any promotional or event-specific terms.
If you disagree, please do not access or use our website.
Last updated: October 2025
Section 1 - Company Information
- Legal Entity: The Little Market Bunch Pty Ltd
- Trading Name: The Little Market Bunch
- Registered Office: Unit 6/46 Export Drive, Brooklyn VIC 3012, Australia
- Email: info@thelittlemarketbunch.com.au
- Website: www.thelittlemarketbunch.com.au
We are an Australian-owned and operated online florist and gifting company, offering flower, plant and gift delivery services across the Melbourne metropolitan area and its surrounding suburbs.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.
Section 2 - Acceptance of Terms
2.1 By visiting our website, placing an order, or making a payment, you acknowledge that:
- You have read, understood, and agree to these Terms.
- You are at least 18 years of age or have the consent of a parent or guardian.
- You have the legal capacity to enter into a binding contract.
2.2 We reserve the right to amend these Terms at any time by publishing the revised version on our website. Your continued use of our site constitutes acceptance of any changes.
2.3 We may refuse service where reasonably necessary to comply with law, prevent fraud or abuse, or protect safety, provided such refusal is not based on any protected characteristic (e.g., race, ethnicity, religion, disability, sex, sexual orientation, or age where legally protected).
2.4 Headings in these Terms are for convenience only and do not affect interpretation.
2.5 You understand that your content (excluding credit-card data) may be transferred unencrypted across networks and adapted to the technical requirements of connecting networks or devices; credit-card information is always encrypted during transfer.
2.6 Any new features or tools added to the store are also subject to these Terms.
Section 3 - Online Store & Use
3.1 You must not use this website or our services for any unlawful or unauthorised purpose.
3.2 You must not attempt to gain unauthorised access to any system, data, or information related to our business or customers.
3.3 You agree not to reproduce, copy, sell, resell, or exploit any part of our services or content without our prior written consent.
3.4 You must ensure that your login credentials and personal information remain secure.
Section 4 - Product Descriptions & Substitutions
4.1 All images and descriptions are provided as general guides. Because flowers, plants, and gifts are natural or handmade, variations in colour, shape, size, and availability may occur.
4.2 If a product or specific flower is unavailable, we may substitute items of equal or higher value while maintaining the overall look, theme and style. Where a key feature or primary bloom is unavailable and a close substitute is not reasonably practicable, we will likely contact you for instructions or offer an appropriate alternative or refund.
4.3 Add-on products (e.g., chocolates, alcohol, candles, plush toys) may vary in brand or packaging based on stock availability.
4.4 We make every effort to describe products accurately, but minor deviations do not constitute a defect.
Section 5 - Pricing, GST, and Currency
5.1 All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated.
5.2 For international visitors, our website may display approximate prices in local currencies for browsing convenience; however, all transactions are processed and charged in AUD. Your card issuer or payment provider may apply its own exchange rates and fees.
5.3 Prices are subject to change without notice before order confirmation.
5.4 Delivery fees are calculated by postcode and displayed at checkout.
5.5 Promotional or discount codes cannot be combined unless specifically allowed.
5.6 All mandatory fees, delivery charges and taxes (if any) will be clearly disclosed before checkout. We do not charge hidden fees or engage in bait-and-switch pricing.
Section 6 - Orders, Payment, Confirmation, Accuracy of Billing and Account Information
6.1 Orders are confirmed only upon successful payment and receipt of a confirmation email.
6.2 We accept payments through Shopify Payments, PayPal, Afterpay, and other secure payment methods displayed at checkout.
6.3 You represent that you are authorised to use the chosen payment method.
6.4 We reserve the right to cancel any order due to suspected fraud, incomplete information, or payment failure.
6.5 All transactions are processed using secure encryption technology compliant with the Payment Card Industry Data Security Standard (PCI DSS).
6.6 We may, in our sole discretion, limit or cancel quantities purchased per person, household or order (including orders under the same account, card, billing and/or shipping address).
6.7 If we change or cancel an order, we may attempt to notify you via email and/or phone provided at checkout.
6.8 You agree to provide current, complete and accurate purchase and account information and promptly update details (including email and card expiry) so we can complete transactions and contact you as needed.
6.9 We may limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.
Section 7 - Delivery and Risk
7.1 Delivery coverage, cut-off times, and fees are specified in our Delivery Policy.
7.2 We offer same-day delivery for orders placed before the daily cut-off (5:00 pm Monday–Friday, 3:00 pm Saturday, excluding Victorian public holidays).
7.3 Within our own delivery zones, orders are fulfilled by our Melbourne team, and customers receive a real-time tracking link once the driver departs.
7.4 Outside our own delivery zones, we work with a small network of trusted business partners to deliver fresh flowers. Tracking is not available for partner deliveries.
7.5 Beyond both our and our partners’ delivery areas, we offer postal delivery of selected native bunches and native jars only, fulfilled via Australia Post or StarTrack. Tracking information may be provided where available; however, real-time tracking is not supported, and specific delivery dates cannot be guaranteed for postal orders.
7.6 Risk passes to the customer upon delivery to the nominated address, when left under Authority to Leave (ATL), or when Australia Post or StarTrack accepts a postal item.
7.7 If delivery cannot be completed due to incorrect address, access issues, or recipient unavailability, additional redelivery or re-postage fees may apply.
7.8 We are not liable for delays caused by postal networks, partner couriers, extreme weather, traffic, public holidays, or other factors beyond our reasonable control.
7.9 Where you authorise Authority to Leave (ATL), you acknowledge the order may be left at the delivery address without obtaining a signature and that risk passes upon delivery to the address or a reasonably safe place designated for delivery. We are not responsible for loss, theft, or damage after delivery, except where caused by our negligence (e.g. delivering to the wrong address or delivering the wrong arrangement to the correct address).
7.10 For apartments, gated premises or locations with restricted access, you must provide accurate delivery instructions and recipient contact details. If access is not possible or unsafe, redelivery or re-postage fees may apply.
7.11 Where an order includes alcohol, we may require the recipient to present valid photo identification and may refuse delivery if the recipient is under 18 or appears intoxicated. A redelivery fee may apply in such circumstances.
7.12 Any delivery-time statements on our product pages and ads mirror these Terms; if there is any difference, this Section 7 prevails.
Section 8 - Alcohol, Food, and Restricted Products
8.1 Selected gift sets may include sealed alcoholic beverages as an accompaniment to flowers or gifts.
8.2 The Little Market Bunch Pty Ltd operates under the florist exemption provided by the Liquor Control Reform Act 1998 (VIC) and the Liquor Control Reform Regulations 2018 (VIC).
8.3 Under this exemption:
- Alcohol is only supplied as part of a gift or floral arrangement;
- The alcohol component does not exceed 50% of the total purchase value;
- The total quantity of alcohol per order does not exceed 2 litres;
- All alcohol supplied is sealed, unopened, and packaged together with flowers or gifts;
- Alcohol is not sold or supplied separately from flowers or gifts;
- Delivery occurs during permitted hours under Victorian liquor laws and not to persons under 18 years of age (e.g., generally 9:00 am to 11:00 pm, unless otherwise permitted by law).
8.4 It is an offence to supply alcohol to a person under the age of 18 years or for a person under 18 years to purchase or receive alcohol in Australia.
8.5 By placing an order that includes alcohol, you confirm that both the purchaser and recipient are aged 18 years or over.
8.6 We do not target minors with alcohol-related promotions and only show alcohol-accompanied gift options in regions and formats permitted by applicable laws and platform policies.
Section 9 - Cancellation and Refunds
9.1 Cancellations must be requested before the order enters production or dispatch.
9.2 If accepted, refunds will be made to the original payment method. They may be reduced only by reasonable, direct and irreversible costs actually incurred up to the time of cancellation (e.g., floral preparation fees, non-refundable admin or merchant fees, delivery fees). An itemisation of such costs will be provided on request.
9.3 Our Refunds Policy governs refunds, consistent with Australian Consumer Law (ACL).
9.4 We may cancel an order at any time for supply issues, legal reasons, or safety concerns, in which case a full refund will be issued.
Section 10 - Consumer Rights under the Australian Consumer Law
10.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
10.2 You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
10.3 For non-major issues, you are entitled to a repair or replacement; however, because our products are perishable, claims must be made within 24 hours of delivery with clear photos showing the issue, without limiting your rights under the ACL.
10.4 If a replacement or redelivery is approved, additional delivery/driver fees may apply, unless you choose to collect the replacement directly from our studio.
10.5 These rights apply in addition to our store policies and cannot be limited or waived.
Section 11 - Complaints and Dispute Resolution
11.1 If you are dissatisfied with your order, please get in touch with us promptly at info@thelittlemarketbunch.com.au with photos and details within 24 hours of delivery for perishable items.
11.2 We aim to resolve issues amicably in accordance with the ACL and our Customer Care principles.
11.3 If a complaint cannot be resolved, you may escalate it to Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC).
Section 12 - Intellectual Property
12.1 All content on our website — including images, logos, text, product names, designs, and layout — is protected by copyright and trademark laws.
12.2 You must not reproduce, publish, or use our content without express written consent.
12.3 You grant us a perpetual, royalty-free licence to use, reproduce, and display any reviews, testimonials, or photos you submit for marketing purposes, provided this use complies with our Privacy Policy.
Section 13 - User Conduct and Website Access
13.1 You agree not to misuse our site, post defamatory or misleading material, or attempt unauthorised access.
13.2 You must not transmit malware, spam, or perform scraping or automated data collection without consent.
13.3 We may suspend or terminate your access if you breach these Terms or any applicable law.
13.4 In addition to the above, you must not use the site or its content for: (a) any unlawful purpose; (b) soliciting unlawful acts; (c) violating any laws or regulations; (d) infringing IP rights; (e) harassment, abuse, defamation, intimidation or discrimination based on protected attributes; (f) submitting false or misleading information; (g) uploading viruses or malicious code; (h) collecting or tracking others’ personal information; (i) spam, phish, pharm, pretext, spider, crawl or scrape; (j) any obscene or immoral purpose; or (k) interfering with or circumventing security features of the Service or the Internet.
13.5 We may terminate or suspend access for any prohibited use. This is separate from Section 30 (Termination).
Section 14 - Promotions, Contests, and Discounts
14.1 Promotional campaigns and competitions are subject to additional terms published at the time of the offer.
14.2 We reserve the right to modify or withdraw promotions without notice.
14.3 Discount codes cannot be applied retroactively or exchanged for cash.
14.4 All promotion-specific terms (eligibility, timing, exclusions, minimum spend) will be clearly disclosed on the promotion’s landing page and at checkout.
Section 15 - Gift Cards and Store Credits
15.1 Gift cards and store credits are valid for at least 36 months from the date of issue (in line with the Treasury Laws Amendment (Gift Cards) Act 2018).
15.2 Lost, stolen, or expired gift cards cannot be replaced unless required by law.
15.3 Gift cards cannot be redeemed for cash.
15.4 No post-purchase fees apply to gift cards, except as permitted by law.
Section 16 - Privacy and Data Protection
16.1 We collect and handle personal data in accordance with our Privacy Policy, compliant with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
16.2 You consent to us processing your personal information for order fulfilment, communication, and service improvement.
Section 17 - Limitation of Liability
17.1 Nothing in these Terms excludes, restricts or modifies any right, remedy or guarantee that you may have under the Australian Consumer Law (ACL) or any other law which cannot lawfully be excluded.
17.2 Except to the extent required by the ACL or other law, The Little Market Bunch and its officers, employees and agents are not liable for any indirect, incidental, punitive, special or consequential loss or damage (including loss of profits, revenue, savings, data or replacement costs), any delay or failure caused by events beyond our control, or any loss arising from reliance on site content, whether in contract, tort (including negligence), strict liability or otherwise.
17.3 Where our liability cannot be excluded but may be limited under the ACL, our liability is limited to the remedies set out in the ACL. For goods and services ordinarily acquired for personal, domestic or household use or consumption, we do not limit our liability.
Section 18 - Force Majeure
We are not responsible for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government restrictions, or IT failures.
Section 19 - Severability
If any provision of these Terms is held invalid or unenforceable, the remainder shall remain valid and enforceable to the fullest extent permitted by law.
Section 20 - Assignment
We may assign, transfer, or subcontract our rights and obligations under these Terms to the extent permitted by law and in a manner that does not materially reduce your statutory rights or remedies. Any assignment does not relieve us of our existing obligations. You must not assign or transfer your rights without our written consent.
Section 21 - Governing Law and Jurisdiction
The laws of Victoria, Australia, and the applicable laws of the Commonwealth of Australia govern these Terms.
You agree to submit to the exclusive jurisdiction of the courts of Victoria for any dispute arising under or relating to these Terms.
Section 22 - Electronic Transactions
22.1 Under the Electronic Transactions Act 1999 (Cth), electronic communications and contracts are legally binding.
22.2 By placing an online order or confirming via electronic means, you consent to conduct business electronically with us.
Section 23 - Warranties Disclaimer
Nothing in this Section 23 excludes, restricts or modifies any rights you may have under the ACL.
23.1 Except as expressly stated or required by law, our website, the Service and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied (including merchantability, fitness for a particular purpose, durability, title and non-infringement).
23.2 We do not guarantee that the Service will be uninterrupted, timely, secure or error-free, or that results obtained from the Service will be accurate or reliable. From time to time, we may remove, suspend or discontinue the Service (or any part of it) without notice, to the extent permitted by law.
23.3 You use the Service at your sole risk.
Section 24 - Amendments to Terms
We may update these Terms from time to time. The current version will be continuously published on our website, with the effective date shown at the top.
Your continued use of our website constitutes acceptance of any changes.
Section 25 – Optional Tools
We may provide access to third-party tools, which we neither monitor nor control. Such tools are provided “as is” and “as available” to the extent permitted by law without warranties or endorsements, and we have no liability arising from your use of them. Your use is at your own risk and subject to the relevant third-party provider’s terms. Future new features or services (including new tools) will also be subject to these Terms.
Section 26 – Third-Party Links
Our Service may include materials from third parties and links to websites not affiliated with us. We do not examine or warrant third-party content, and we have no liability for third-party products, services, or transactions to the extent permitted by law. Please review third-party policies before engaging in any transaction. Complaints or queries about third-party products must be directed to the third party.
Section 27 – User Comments, Feedback and Submissions
If you submit ideas, suggestions, proposals, plans or other materials (“comments”), you agree we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium. We have no obligation to keep comments confidential, to pay compensation, or to respond. We may, but are not obliged to, monitor, edit or remove content we determine to be unlawful, offensive or infringing. You warrant that your comments do not violate any third-party rights, contain illegal/abusive/obscene material, or contain malware. You must not use a false email or mislead others as to the origin of any comments. You are solely responsible for your comments and their accuracy.
Section 28 – Errors, Inaccuracies and Omissions
From time to time, our site or Service may contain typographical errors, inaccuracies, or omissions (e.g., descriptions, pricing, promotions, shipping charges, transit times, availability). We may correct, change, or update information, or cancel orders where a genuine and obvious error has occurred, if the information is inaccurate at any time, without prior notice (including after you submit an order and, where permitted by law, after order confirmation). If we cancel due to our error, we will promptly provide a full refund of all amounts paid for the affected order. Except as required by law, we have no obligation to update information (including pricing), and any stated “update” date should not be taken to indicate that all information has been modified.
Section 29 – Indemnification
You agree to indemnify, defend and hold harmless The Little Market Bunch and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand (including reasonable legal fees) made by any third party due to or arising out of your breach of these Terms, violation of any law, or infringement of any third-party right.
Section 30 – Termination
These Terms remain in effect unless and until terminated by either party. You may terminate by ceasing to use the site and notifying us. Where we reasonably consider that you have breached these Terms or applicable law, we may suspend or terminate this agreement without notice; you remain liable for all amounts due up to the termination date. If termination occurs in respect of undelivered orders that have been paid for, we may provide a refund or other remedy in accordance with the ACL. Obligations incurred before termination survive termination.
Section 31 – Entire Agreement
These Terms, together with policies or operating rules posted on the site, constitute the entire agreement between you and us and supersede any prior agreements or communications. Any ambiguity in interpretation shall not be construed against the drafting party.
Section 32 - Contact Information
For questions or concerns about these Terms, please contact:
info@thelittlemarketbunch.com.au
Unit 6/46 Export Drive, Brooklyn VIC 3012, Australia
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