Privacy Policy
Your privacy is vital to The Little Market Bunch Pty Ltd (“we”, “our”, “us”), trading as The Little Market Bunch.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
It also aligns with major international privacy standards (including GDPR, UK DPA, and CCPA) to ensure transparency and security for all users.
Last updated: October 2025
1. Who We Are
Legal entity: The Little Market Bunch Pty Ltd
Trading name: The Little Market Bunch
ABN: 85 645 783 642
Address: 6/46 Export Drive, Brooklyn VIC 3012, Australia
E-mail: info@thelittlemarketbunch.com.au
We are a Melbourne-based online florist offering same-day flower and gift delivery services across Victoria, Australia.
2. Why We Collect Personal Information
We collect personal information to:
- Process and deliver your orders efficiently.
- Provide customer support and manage enquiries.
- Personalise your shopping experience and improve our website.
- Communicate with you regarding your orders, account, or promotions (only where consent has been provided).
- Please comply with our legal, accounting, and tax obligations.
3. Information We Collect
The types of personal information we may collect include:
- Order and delivery details: Your name, billing and shipping address, recipient’s name and address, email, and phone number(s).
- Payment information: Limited payment details necessary to complete transactions (handled securely via Shopify Payments, PayPal, or Afterpay). We do not store full credit card numbers.
- Account and communication data: If you contact us or create an account, we collect your correspondence and preferences.
- Technical information: IP address, browser type, device details, and site usage statistics (e.g., pages visited, time on site, cookies).
- Marketing preferences: Your consent to receive updates, newsletters, or promotions.
We only collect personal information directly from you or through your authorised representative, unless otherwise permitted by law.
4. How We Use Your Information
We use your personal information to:
- Administer and operate our website.
- Process your orders and issue invoices.
- Deliver products and provide after-sales support.
- Collect and verify payments.
- Send relevant updates, offers, or service notifications.
- Improve our services, website functionality, and marketing performance.
- Comply with legal obligations or respond to lawful requests.
We will not sell, rent, or lease your personal information to third parties.
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and partners (e.g., payment gateways, delivery couriers, IT and analytics providers) who assist us in operating the business.
- Legal or regulatory authorities where disclosure is required by law or to protect our rights.
All third parties are contractually obligated to handle personal information in compliance with this Privacy Policy and applicable privacy laws.
If we transfer personal data outside Australia (for example, to cloud service providers), we take reasonable steps to ensure equivalent data protection standards are applied.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Maintain session security.
- Analyse site performance and user behaviour.
- Provide personalised product recommendations.
You can turn off cookies in your browser settings, but some features may not work correctly.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
When information is no longer required, we will securely delete or anonymise it.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss.
These include:
- Encrypted transmission of payment details (SSL/TLS).
- Secure servers compliant with Australian data storage standards.
- Restricted access for authorised personnel only.
However, no online platform is entirely secure, and you share information with us at your own risk.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate, incomplete, or outdated information.
- Withdraw consent for marketing communications at any time.
- Complain with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached privacy law.
To exercise these rights, contact us using the details below.
10. Third-Party Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their privacy policies before providing any personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes.
The updated version will be posted on our website with the revised date at the top.
By continuing to use our website, you acknowledge and accept the updated terms.
12. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact:
The Little Market Bunch Pty Ltd
(trading as The Little Market Bunch)
info@thelittlemarketbunch.com.au
Unit 6/46 Export Drive, Brooklyn VIC 3012, Australia
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