FAQs

Yes, we offer same-day flower delivery across Melbourne. Order before 5 pm (Mon–Fri) or 3 pm (Sat) for same-day delivery. For workplaces, please order before 1 pm to ensure delivery within business hours. We deliver Monday to Saturday, except public holidays, and open for Valentine’s Day and Mother’s Day.

We deliver to nearly all Melbourne suburbs, check our delivery map. Delivery fees vary by distance and are displayed at checkout or on the map. If your suburb isn’t listed but is within 5km of our area, we can usually still deliver.

Yes, we do. Please order before 1 pm for same-day delivery to workplaces. Our driver will arrive before 3 pm for schools and before 5 pm for all other workplaces. Since most hospitals usually have visitor restrictions, orders for hospital patients will be delivered to the ward's reception.

Our earliest drivers depart around 10–11:00 am, and most flowers arrive before 5 pm. You’ll receive a Go People live-tracking link via email and SMS (AU only), allowing you to view the driver’s real-time location, ETA, and delivery photos.

Our driver will safely leave the flowers at the door or a shaded spot. For apartments, our drivers will try to contact the resident or reception via intercom or phone. If no one answers, they will try to contact the neighbours to open the front door and leave flowers at the apartment door or by the mailbox inside the apartment. Each delivery includes a proof-of-delivery photo for your peace of mind.

The tracking link will be sent when drivers pick up all deliveries. If you didn't receive the link, please contact us via live chat, email(info@thelittlemarketbunch.com.au), or call +61 452 554 811. We’ll check the delivery status for you within minutes.

Yes, you can message the driver directly through the tracking link. If you have a preferred delivery time slot, please leave it in the "Special instructions for seller" section on the cart page. Our driver will do their best to accommodate this. However, if you need to ensure delivery before a specific time, you can choose our Priority delivery service. We will arrange for a driver from Go People VIP service, Uber, or Didi (whichever is fastest at the time) only to deliver your order or any other priority deliveries(same area), ensuring the order will arrive before the specified time.

Please send the order number and new delivery details via online chat, email (info@thelittlemarketbunch.com.au) or SMS (+61 452 554 811) before you receive the tracking link. We will update that for you ASAP. For unsuccessful deliveries, if the mistake is ours, we’ll resend a new bouquet for free. If the address was incorrect or does not exist, a redelivery fee will apply.

Yes, our partner network covers over 90% of Australia. For same-day service, please order before 2 pm (Mon–Fri) or 10 am (Sat). If postal delivery is needed, native flowers are used to ensure freshness on arrival. And it will arrive within 3 business days.

We’re unable to deliver to PO boxes, it is just for authorised couriers, and we’re closed on Sundays and public holidays.

Yes, if the driver hasn’t left yet, send your order number and new address via live chat, email (info@thelittlemarketbunch.com.au), or call +61 452 554 811. We’ll update it and send you a new confirmation email. If the driver has already departed, we can still adjust addresses within 5km or in the same suburb; for longer distances, delivery may occur on the next shift.

Absolutely, you can select any future delivery date on the product page. We’ll make sure your flowers are delivered freshly on the day you choosed.

Yes, we love creating custom designs. Please send a photo or description via live chat, email (info@thelittlemarketbunch.com.au), or phone, and our florists will provide a quote and invoice by email.

Yes, we’re happy to help with any changes before your order is dispatched. If you’d like to adjust the delivery date, card message, or flower style, please contact us via chat, email (info@thelittlemarketbunch.com.au), or phone, and we’ll update it for you. (If your order must be cancelled instead, we can also assist before the driver departs.)

We accept all major credit cards, including Amex, plus PayPal, Afterpay, Zip Pay, Apple Pay (on Apple devices) and Google Pay (on Android).

Yes, you can pay later using Afterpay or Zip Pay at checkout.

Yes, all payments are processed securely through Shopify Payments, with your details fully encrypted by SSL(Secure Socket Layer). Your information is only readable by Shopify and our staff here. As of July 2025, Shopify's core payment system has never experienced a data breach.

Please refresh the checkout page and try again. If it still doesn’t go through, contact us via live chat, email (info@thelittlemarketbunch.com.au), or call +61 452 554 811. Our team is available 8 am–5 pm (Mon–Fri) and 8 am–3 pm (Sat).

Refunds are usually processed within 3 business days, depending on the bank’s processing time. For some smaller banks or online-only banks, the whole process may take up to 7 business days.

Yes, we provide floral styling and arrangements for weddings and events. You can view our event collection. For customised designs, please send a photo or ideas via live chat, email (info@thelittlemarketbunch.com.au), or +61 452 554 811, and our florists will arrange the flowers to your style.

Yes, we can arrange multiple deliveries in one order. Please send us your delivery date, card messages, recipient list, and your email address via chat, email (info@thelittlemarketbunch.com.au), or SMS (+61 452 554 811). Our team will calculate the total price and send an invoice to your email.

Yes, every order automatically includes a tax invoice in the confirmation email.

Not yet, our system currently doesn’t support corporate accounts. We offer a flower subscription service for regular deliveries.

Yes, you can include treats, candles, or cakes with your flowers. Select your favourites from our gift options and add them to your cart along with the flowers. We will deliver all together on the selected date.

Yes, we offer customised gift wrapping. Just leave your preferred wrapping style in the “Special instructions for seller” box at checkout, and we’ll wrap it beautifully. Every order includes a complimentary card printed with your message. If you’d like a different design, you can view more card options.

Of course, we’re happy to share a photo before your order leaves our studio. Please mention it in the “Special instructions for seller” box at the cart. You’ll also receive a delivery photo on Go People live-tracking link once your flowers are delivered.

You can reach us through live chat, email (info@thelittlemarketbunch.com.au), or call / WhatsApp +61 452 554 811. Available 8 am-5 pm from Monday to Friday, 8 am to 3 pm Saturday.

Please contact us with your delivery address and date, and we’ll resend your confirmation email right away.

Send us your delivery address, date, card message, and your email via chat, email (info@thelittlemarketbunch.com.au), SMS, or WhatsApp. We’ll create the order for you and email you the invoice. Alternatively, you can order directly over the phone.

Most of our bouquets include a small card with the sender’s message. If there’s no name, please contact us; unless it was marked as anonymous or confidential, we’ll help identify the sender for you.

We offer small and medium fresh flower subscriptions. Your first bouquet will be delivered on your chosen date, and future deliveries will arrive weekly, fortnightly, or monthly, depending on your selected plan. Payments are processed automatically through Shopify Payments, and we’ll deliver on the same or next business day after each recurring order is received.

Yes, register and log in using the same email you used when placing the order (via the login icon next to the cart). From your account, you can edit or cancel your subscription anytime or redeem your loyalty reward points.

For bouquets, trim the stems by 1–2cm at a 45° angle and place them in a vase filled at least one-third with water. Change the water every 2–3 days and trim the stems again each time. For jars or vases, refresh the water every 2–3 days and re-trim the stems. Adding a teaspoon of salt or baking soda can help your flowers last longer. For boxes, bags, or hatbox arrangements, add 2–5 teaspoons of clean water when the sponge feels dry. For dried or preserved flowers, keep them out of direct sunlight — they usually last 1–2 years. The above information will also be included on the small card we provide.

Most fresh flowers last 3–7 days, while native flowers typically last 7–15 days with proper care.

Yes, we offer jar and fishbowl arrangements that come ready with water.

Yes, all our plants are delivered exactly as shown in the photo, beautifully packaged and ready to enjoy.

Some flowers, such as lilies, carnations, and baby’s breath, can be harmful or even toxic to pets. If your recipient has furry friends, please mention it in the “Special instructions for seller” section at checkout. We’ll prepare a pet-friendly bouquet for you.

Our florists always aim to match the product photos as closely as possible. However, since every bloom is unique and some varieties are seasonal, we may occasionally use similar flowers to ensure your bouquet remains fresh and beautiful. Thank you for understanding the natural charm of hand-crafted arrangements.

You can explore our seasonal blooms to see what’s currently in season.

Our florists design fresh, beautiful arrangements each morning using seasonal blooms. Order online, choose your date, and we’ll deliver your flowers on the same day if ordered before 5 pm (Mon–Fri) or 3 pm (Sat).

We’re primarily online, but you’re welcome to walk in or pick up at our studio: Unit 6/46 Export Dr, Brooklyn VIC 3012. All other locations are delivery centres only (not open to the public).

We’re a Melbourne-based online florist with a creative studio in Brooklyn, VIC, around Altona North. Every bouquet is handcrafted fresh each morning and delivered across Melbourne and nearby suburbs.