FAQs


Order

Overview
How do I know you received my order?
Can I change or cancel my order?

Delivery

Overview
How can I confirm my flowers have been delivered?
What happens if I accidentally supply the wrong address?
What if the recipient is not home upon delivery?
Can I organise a small & specific delivery window?

Payment options

Overview
Are my details secure when ordering online?

Guarantee & Refunds

I need help with my order. Who Can I contact?

Cancellation policy

What is our cancellation policy?

Satisfaction Guarantee

Do you provide 100% satisfaction guarantee?

General Enquiries

Do you cater to Corporate Customers?
Will my flowers look like the picture?
Do you provide refunds if I’m not happy with my flowers?
Do you cater for weddings?