Refunds and Returns Policy

At The Little Market Bunch, we take great care in preparing each order. As most of our products are perishable or made to order, our return and refund policy differs depending on the product type.

Please read the following carefully before placing your order.

1. Perishable Products (Fresh Flowers & Cakes)

Due to the perishable nature of these items, we do not accept returns for:

• Fresh flowers
• Cakes

No change-of-mind returns

Once these items have been prepared or delivered, change-of-mind returns and refunds are not available.

Damaged, incorrect or faulty items

Please inspect your order immediately upon delivery.

If:

• The item arrives damaged,
• the wrong item is delivered, or
• we cause a quality issue

please get in touch with us within 24 hours of delivery, including photos of the item.

If the issue is confirmed to be our fault, we will offer an appropriate resolution, which may include:

• a replacement,
• a redelivery, or
• a store credit (voucher).

Cash refunds are generally not available for perishable goods once they have been dispatched.

2. Add-On Items (Non-Perishable)

Some non-perishable add-on items (such as candles, toys, cards, homeware, and other gift items) may be eligible for return only if:

• the item is unused,
• in its original packaging,
• unopened and undamaged, and
• returned within 14 days of delivery.

Return shipping costs may apply unless the item is faulty or incorrect.

Non-returnable add-ons

The following add-on items cannot be returned:

• edible items (food, drinks, alcohol, chocolate, etc.)
• personal care or hygiene products
• balloons
• sale items
• gift cards

3. Everlasting & Preserved Products

Everlasting and preserved flower products are non-perishable, but due to their delicate nature:

• returns are not accepted for a change of mind once delivered
• if the item arrives damaged or incorrect, please get in touch with us within 24 hours with photos

We will arrange a replacement or store credit where appropriate.

4. Exchanges

We do not offer direct exchanges.

If an item is eligible for return, the fastest way to receive a replacement is to:

1. contact us to confirm eligibility, and
2. place a new order once the return or resolution is approved.

5. Incorrect Address or Recipient Details

If incorrect delivery details are provided at checkout (e.g. wrong address or recipient name), The Little Market Bunch is not responsible for unsuccessful deliveries.

If redelivery is required:

• additional delivery and product costs may apply, and
• refunds are not available in these circumstances.

6. Refund Processing

If a refund is approved:

• it will be issued to the original payment method, or
• as a store credit, depending on the situation

Refund processing times may vary depending on the bank or payment provider. Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.

7. Contact Us

For all return or refund enquiries, please get in touch with us as soon as possible: