Shipping policy

The little market bunch delivers flowers to all Melbourne suburbs Monday to Saturday. Please enter the delivery address on the checkout page and the delivery fee will be calculated accordingly. If your location is not listed, feel free to email us at info@thelittlemarketbunch.com.au and inquire as we can generally organize out-of-zone deliveries for an extra courier fee. We are based in Brooklyn Melbourne Victoria.

Below are our daily Melbourne delivery fees please select the following on the checkout page:

Zone 0:  MEL CBD Post code  3000, 3006, 3008 SAME DAY DELIVERY AVAILABLE $10

Zone 1: 0-10 km From MEL CBD SAME DAY DELIVERY AVAILABLE $7 (Free Order over $60)

Zone 2: 10-30km From MEL CBD SAME DAY DELIVERY AVAILABLE $14

Zone 3: 30-50km From MEL CBD SAME DAY DELIVERY AVAILABLE $21

Zone 4: 50-55km From MEL CBD SAME DAY DELIVERY AVAILABLE $35

Zone 5: GEELONG SAME DAY DELIVERY AVAILABLE $35

Same day delivery is available on the above selection.

If you would like your flowers delivered before or at a specific time, please select an option below, and send the order number and delivery time to info@thelittlemarketbunch.com.au

PRIORITY DELIVERY - Zone 1: 0-10km From MEL CBD $35

PRIORITY DELIVERY - Zone 2: 10-30km From MEL CBD $55

PRIORITY DELIVERY - Zone 2: 30-50km From MEL CBD $75

We will book a priority delivery driver for your flowers delivery, you must place your order Minimum 2 - 4 hours before the delivery time.

We do not use google map to calculate the distance which is not acquire, we use straight distant KM from Melbourne CBD by:

https://www.freemaptools.com/find-australian-postcodes-inside-radius.htm

For interstate shipping please select one of the following options on the checkout page, a flat rate of $32 for all flowers and most plants under 50cm in height and 5kg in weight:

VIC-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

NSW-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

SA-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

ACT-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

NT-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

QLD-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

TAS-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

WA-AUSPOST EXPRESS 1-5 BUSINESS DAYS DELIVERY Available

For plants that are over 50cm in height and over 5kg in weight, our staff may contact you to supplement the extra fee from the couriers.

What is POST delivery?

We use StarTrack to ship interstates orders that usually arrive in 1-5 business days depending on the location.

For more information about POST/StarTrack delivery, please check on their website before you place the order: https://startrack.com.au

Do all the products suitable for POST?

Fresh flowers, plants over 1m height, and all cakes are not suitable for POST

We will use native flowers to make POST orders.

If you are not sure about the status of your order, do not hesitate to email us info@thelittlemarketbunch.com.au or live chat with us.

If your order has products that are not suitable for StarTrack we will contact you, please reply as soon as possible so we can get your order arrives on time.

What is the delivery date/time for POST orders?

StarTrack can only deliver on business days

(Monday-Friday, closed on weekends and public holidays).

We will ship your order to POST 1-5 business days before the selected delivery date. If your order is dated on the weekend, it will be shipped before or next business day.

Can POST delivery guarantee the delivery date or time? 

Most orders will arrive within 5 business days. But we cannot guarantee the exact date and time, because StarTrack may be delayed during high traffic time(Christmas, New Years, Mother's day, Valentin's day...etc.)

How can I know the status of my order?

All POST orders have a tracking and will be sent to your email or mobile number provided in your order. 

If in any case the wrong email, number, overseas number etc, we will not hold responsible for failing to receive the tracking. If you have any questions about your order status, do not hesitate to email us info@thelittlemarketbunch.com.au or live chat with us.

What can I do if my order has been delayed?

Do not hesitate to email us info@thelittlemarketbunch.com.au or live chat with us, we will help you to follow up with the courier company.

What can I do if my order is damaged?

We highly recommend you to bring your parcel to the local POST OFFICE to make a claim. StarTrack will take responsibility for any delay and damage, and they will offer a compensation to you. 

The Little Market Bunch will not hold any responsibility for the order after passed on to Australia Express post/StarTrack

We aim to deliver a superior customer service experience and if this has not been fulfilled, please let us know and provide us with feedback.

Contact

For all inquiries please email info@thelittlemarketbunch.com.au

Live chat: Available 8 am-6 pm from Monday to Friday, 9 am-3 pm on Sat/Sunday.

Mobile: 0452 554 811

Address: Unit 6/46 Export Dr, Brooklyn VIC 3012

The little market bunch is a business registered in Melbourne, VIC, Australia

ABN 51409401416